How long will shipping take?
Shipping time will vary depending on buyer’s location and the delivery times below are provided for reference and cannot be guaranteed. Packages can sometimes take longer to be delivered, especially during busy Holiday seasons.
For special Xpress services for all locations please contact us at email@example.com and we will let you know the additional cost.
Prints generally ship within 7 business days of your completed order. See below for estimated delivery times once the print leaves our shipping facility.
How much will shipping cost?
We offer free shipping to North America on all our artworks. For International orders, shipping is actually at a flat rate of 75$.
How is the print packaged for shipping?
We pack our art with extra care to prevent against damages, and all packages are labeled with special handling instructions.
Why does the amount I’m charged for shipping higher than the postage paid on my package?
Our shipping cost includes both shipping and art handling. This includes the cost of packing materials and the time we spent processing the print order, packing and shipping each print.
Will I have to pay duties and taxes?
YES. Buyers are responsible for all custom fees or receiving fees incurred. The government of the country where your order is delivered determines custom fees.
Is my package insured?
All prints are fully insured during transit to cover damage, loss or non-delivery.
How can I track my shipments?
Each shipment is associated with a tracking # which you will receive by email. You can then connect onto either canadapost.com or fedex.com (for international large-format prints) from where you can follow the onscreen instructions in the Track tab.
Do you ship internationally?
Yes. We are happy to ship prints to almost every destination in the world.
Do I receive a notification when I have confirmed my purchase?
Yes, you will receive an invoice via email that will include an order #. Once your print has shipped, you will receive another email confirmed that your order has shipped.
Exchanges and Refunds
Can I return a print?
We are committed to quality products and your satisfaction is 100% guaranteed. If you are not satisfied with the print, refunds and exchanges will be dealt with on a case-by-case basis. Please contact us as soon as possible after receiving your item(s). All inquiries must be received within 14 days from the delivery date. Please include in the body of the email: your order number, the shipping ID, a brief description of the reason for the return, and let us know whether you are seeking an exchange or a refund. Your request will be processed as soon as possible.
We cannot refund gift certificate purchases.
What if my print arrived damaged?
If your order should arrive damaged, please notify us within 7 days of receipt of your order and we will exchange it at no charge or a full refund for the price of the product.
Please send us the following information so that we may resolve the issue in the most efficient and satisfactory manner. Simply take a digital photo of the print and one of the shipping containers it arrived in, attach them to an email and send to firstname.lastname@example.org. Please include in the body of the email: your order number, the shipping ID or item number. Your request will be processed as soon as possible and you will receive an email letting you know your replacement is under production.
How do I return my print?
To return your print(s) please pack them in the original tube or box. Be sure to specify the reason for the return and what action you would like us to take: replacement or refund. We strongly encourage you to return your item via a trackable method. Please note that the customer is responsible for returning the print in its original packaging and the print in mint condition on arrival at The Print Atelier in order to claim the refund. Damaged, dirty or torn prints will not be accepted. If you have any further enquiries regarding our Return Policy please contact us.
What if my shipment is lost?
While shipments are tracked, some packages can go missing. If your tracking info says the shipment has been delivered and you have not received it, contact the carrier directly. If your shipment is confirmed as lost by the carrier, please contact email@example.com and include your order number and a brief explanation of the issue. We will replace lost prints at no charge.
Please ensure that your shipping address is up-to-date before placing your order. You are responsible for extra shipping costs if a package has been returned to The Print Atelier marked "insufficient address" and we need to resend the order due to an address error.