FAQ


ALL OUR PRICES ARE IN USD.

SHIPPING


Shipping time will vary depending on buyer’s location and the delivery times below are provided for reference and cannot be guaranteed. Packages can sometimes take longer to be delivered, especially during busy Holiday seasons.
For special Xpress services for all locations please contact us at sales@theprintatelier.com and we will let you know the additional cost.


Prints generally ship within 12 business days of your completed order. See below for estimated delivery times once the print leaves our shipping facility.

Delivery Destination Delivery time (estimated)*
Quebec 1-2 business days
Ontario 1-2 business days
Rest of Canada 2-3 business days
United States 5-7 business days
International Xpress Post** 5-8 business days
International all other countries** 2-3 weeks

* Please add an additional 1-2 days for delivery to rural areas.
** Available only to the following countries : Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Belize, Brazil, Cayman Islands, Chile, China, Curaçao, Cyprus, Czech Republic, Denmark, Dutch Caribbean, El Salvador, Ethiopia, Finland, France, Germany, Greece, Grenada, Guyana, Hong Kong, Hungary, Iceland Ireland, Israel, Italy, Japan, Kenya, South Koreau, Luxembourg, Malaysia, Morocco, Netherland, New Zealand, Norway, Philippines, Poland, Portugal, Saint Lucia, Singapore, Spain, St Kitts & Nevis, Sweden, Switzerland, Syria, Taiwan, United Kingdom


Shipping from May 30th, 2016 is now inlcuded worldwide. For special services please contact us, shipping charges will be calculated from your shipping address and the weight and size of the package to be delivered. 


We pack our art with extra care to prevent against damages, and all packages are labeled with special handling instructions.

Our shipping included cost includes both shipping and art handling. This includes the cost of packing materials and the time we spent processing the print order, packing and shipping each print.


Buyers are responsible for all custom fees or receiving fees incurred. The government of the country where your order is delivered determines custom fees.


All prints are fully insured during transit to cover damage, loss or non-delivery.


Each shipment is associated with a tracking # which you will receive by email. You can then connect onto either canadapost.com or fedex.com (for international large-format prints) from where you can follow the onscreen instructions in the Track tab.


Yes. We are happy to ship prints to almost every destination in the world.


Yes, you will receive an invoice via email that will include an order #. Once your print has shipped, you will receive another email confirmed that your order has shipped.



EXCHANGES AND REFUNDS


We are committed to quality products and your satisfaction is 100% guaranteed. If you are not satisfied with the print, refunds and exchanges will be dealt with on a case-by-case basis. Please contact us as soon as possible after receiving your item(s). All inquiries must be received within 14 days from the delivery date. Please include in the body of the email: your order number, the shipping ID, a brief description of the reason for the return, and let us know whether you are seeking an exchange or a refund. Your request will be processed as soon as possible.
We cannot refund gift certificate purchases.


If your order should arrive damaged, please notify us within 7 days of receipt of your order and we will exchange it at no charge or a full refund for the price of the product.
Please send us the following information so that we may resolve the issue in the most efficient and satisfactory manner. Simply take a digital photo of the print and one of the shipping containers it arrived in, attach them to an email and send to sales@theprintatelier.com. Please include in the body of the email: your order number, the shipping ID or item number. Your request will be processed as soon as possible and you will receive an email letting you know your replacement is under production.


To return your print(s) please pack them in the original tube or box. Be sure to specify the reason for the return and what action you would like us to take: replacement or refund. We strongly encourage you to return your item via a trackable method. Please note that the customer is responsible for returning the print in its original packaging and the print in mint condition on arrival at The Print Atelier in order to claim the refund. Damaged, dirty or torn prints will not be accepted. If you have any further enquiries regarding our Return Policy please contact us.


While shipments are tracked, some packages can go missing. If your tracking info says the shipment has been delivered and you have not received it, contact the carrier directly. If your shipment is confirmed as lost by the carrier, please contact sales@theprintatelier.com and include your order number and a brief explanation of the issue. We will replace lost prints at no charge.
Please ensure that your shipping address is up-to-date before placing your order. You are responsible for extra shipping costs if a package has been returned to The Print Atelier marked "insufficient address" and we need to resend the order due to an address error.



GLOSSARY


A print is a method of image-making that allows a Photograph to be created more than once.


A limited edition is produced in a set limited quantity. Each piece in the edition is identical and is considered an original. Limited edition photographs are generally more valuable because of the limited number available. Once a photograph is sold out, it will not be released again in that particular size.


A Certificate of Authenticity is a 4.5 x 6.5 inch card with The Print Atelier logo that’s signed by the Photographer. A COA accompanies each print and includes the Photographer’s name, artwork title, size, edition number and paper type.


Gift certificates can be purchased on The Print Atelier for a set dollar amount and do not expire.



PRINTING PROCESS + PAPERS


All prints are Digital Pigment prints on museum-quality acid-free papers such as Museum Etching, Canson Rag and Arches Velin. These papers are designed to meet galleries and museum longevity requirements and ensure consistency of shades 200 years old. The choice of paper is suggested by the Photographer according to his or her preferences.


All prints are Digital Pigment Prints using the latest top of the line technology, archival high dynamic inks and 200 years old life paper.


No, the photograph is not signed, instead the Photographer signs a Certificate of Authenticity (COA) which accompanies each print that is produced in a small edition (less then 30 copies). The COA protects the security and genuineness of your limited edition print.


The smaller print sizes are produced in larger editions to make them more widely accessible and they are very affordable. Each photograph is available in different formats, small, medium or large-scale. The medium and large-scale print size is produced in a limited edition (less then 30 prints) making them more valuable because of the limited number available.


The Print Atelier aims to achieve accuracy between the photographs you see online and your final print. However we cannot be responsible for minimal differences deriving from reproduction techniques that may exist between the presented image and the print. Computer screens may differ and the colour and contrasts of the image on the screen may not look exactly like what you receive. This is because different types of monitors are calibrated differently. Also, any prints with a soft focus or texture work (grain, spots, etc.) were created that way for artistic purposes.


No. Our prints are on standard paper sizes and we don’t alter the image size and proportions to fit the paper. Each print has a minimum 0.5 inch white border.



HANDLING YOUR PRINT


When handling your print, use the white art-handling cotton gloves we have provided with your print. If you will not be framing your print right away, it can be stored flat in a drawer in its original packaging. If you received your print in a tube, unroll the print and weigh it down flat with books or a flat weight. Most importantly, keep your print away from direct sun, humidity and heat. The Certificate of Authenticity can be kept with your print or preserved separately.



ARTISTS


The Photographer retains all copyright to the photograph i.e. the rights to produce, reproduce, present at a public exhibition, communicate the work to the public by telecommunication, and adapt the photograph.


For any other usage other than decorative wall prints please email inquires to sales@theprintatelier.com or call 1-514-509-0788. We will put you in direct contact with the Photographer who will handle licensing arrangements.


We split the profit from the print 50/50 with the Photographers.



SALES


The currency converter on our website is for informational purposes only. When paying through Paypal, at the time of billing your credit card will convert USD to your currency at the current rate.


The Print Atelier’s prints are exclusive to the online gallery theprintatelier.com. You can also find them on our selling art platforms partners Artsy and Invaluable.


First browse Photographers, click on the image you wish to purchase and you will see several size options. To place an order for a print, simply click the "buy” button at the right of the piece and follow the onscreen directions.


No. Creating an account simply makes your checkout process smoother. You may make a purchase as a guest.


The advantage is a quicker checkout as you won’t have to re-enter your contact information on subsequent orders.


We accept payment by Paypal, which allows payments with major credit cards.


Please email us at sales@theprintatelier.com so we can modify your order or account information.


You can purchase a gift certificate here. Gift certificates may be sent by email as a digital gift certificate or sent by regular mail.


Coming soon


Coming soon



CONTACT


Please visit our contact page. We will be happy to hear from you. You can fill in the email form and we will get back to you as soon as possible.



FRAMING


At this moment we don’t offer framing. In selling unframed prints, we can ensure fast delivery and low shipping costs.


We recommend that you bring your print to a professional framer who can offer their expertise and a personalized consultancy service. A professional framer will also be knowledgable about handling and framing large-scale format prints. Ask the framer to use museum-quality framing materials that meets conservation standards if possible.


A print can be damaged by sunlight, so it’s an absolute necessity to choose glass or Plexiglas that has a UV protecting coating. Even though the UV coating will protect your print, it's still best to keep your work out of direct sunlight.


Plexiglas is shatter-resistant and lighter than glass however is very scratch-prone and is less rigid than glass. Glass is less expensive than Plexiglass but more fragile. Non-glare and anti-reflective coatings can be added to glass to reduce glare and reflections. Discuss with your framer what the best option is for you.


Choose a frame size, frame width, color and if desired matting that best complements your print. Make sure the framing materials are archival and conservation-quality to ensure the long-life of your print. Archival means that the materials do not contain acids that can break down your print.


Use a mat; mats are pieces of cardboard or rag board that separate the print from the frame and glass. We recommend at least two inches of matting on each side of the image for the optimum presentation of your print. Mats should be wider than the width of the frame, with four inches being the average mat width. The mat should be a little wider on the bottom to create a visual balance that will be pleasing to the eye. We also suggest using very simple and classic mats and frames to highlight your print.
Another option for framing your print is to "float" mount a print in a shadow box so that it is suspended within the frame and the paper's raw edges are visible. Floating uses invisible spacers to create a space between the print and the Plexiglas.


You can contact us at any time and we will do our best to refer you to a professional framer in your area.